By using our website and placing an order, you agree to the following terms and conditions. These terms apply to all products and services offered via the website https://3DOFU.com (hereinafter: “the Website”). We advise you to read these terms carefully before placing an order.
In these terms and conditions, the following terms are defined as follows:
The natural person who is not acting in the exercise of a profession or business, who places an order on the Website and enters into an agreement with 3DOFU.
3DOFU, is the operator of the Website and provider of the products and services.
The agreement established between the Buyer and the Seller after placing an order and the acceptance of this order by the Seller.
All goods offered on the Website, including:
The above products are created in part using generative artificial intelligence (AI). The Buyer acknowledges that this may result in variations and minor imperfections in illustrations and text, and that the AI-generated illustrations are an artistic interpretation and may not be a photorealistic representation of uploaded photos.
These terms and conditions apply to every offer made by the Seller and to every distance Agreement concluded between the Buyer and the Seller. Deviations from these terms are only valid if explicitly agreed upon in writing.
All offers on the Website are without obligation unless expressly stated otherwise. The Seller reserves the right to change prices and specifications. Obvious mistakes or errors in the offer do not bind the Seller.
The Agreement is concluded at the moment of acceptance by the Buyer of the offer and compliance with the conditions set out therein, including the successful completion of the ordering and payment process. The Buyer will receive an order confirmation by e-mail.
The Seller reserves the right to refuse an order or to cancel it subsequently without giving reasons, particularly if there is a suspicion that the content infringes on third-party rights (such as copyrights on famous characters) or violates our Content Guidelines (see Article 10). In the event of cancellation due to violation of these guidelines, the Seller is not liable for any compensation.
All prices on the Website include VAT (sales tax) and any other government-imposed levies, unless otherwise stated. Shipping costs are listed separately during checkout, if applicable.
Optional add-ons, such as the Audiobook, have a separate fee that is visible during the ordering process.
The price is a one-time charge; there are no subscription costs.
The Seller reserves the right to change prices. Price changes do not affect orders already placed and confirmed.
Payment must be made via the payment methods offered on the Website. The Seller uses a payment provider that is responsible for the secure processing of your payment details.
The order will only be processed after full payment has been received.
Delivery of Physical Books takes place at the address provided by the Buyer. The Seller is not responsible for incorrect address details provided by the Buyer. The production and delivery time is indicative (usually 3-10 business days after ordering the Physical Book) and may vary. Exceeding the delivery time does not entitle the Buyer to compensation.
Digital E-books are usually available if 3 or more coloring books are purchased.
The risk of damage and/or loss of Physical Books rests with the Seller until the moment of delivery to the Buyer.
The generated digital files (the book design) remain available in the Buyer’s account for an indefinite period after creation. The Buyer can reorder Physical Books for as long as the book is in the account. The Seller deletes the files when the Buyer requests this or deletes the account, and reserves the right to discontinue storage after giving prior notice of at least 3 months (see Privacy Policy).
The Seller’s Products are manufactured according to the Buyer’s specifications and are clearly personal in nature. For this reason, the statutory right of withdrawal (cooling-off period) is excluded.
An order for a Physical Book cannot be cancelled once it has entered production at the printing facility.
Digital E-books cannot be returned and are not eligible for a refund. The low pricing of the Digital E-book allows the Buyer to assess the result before ordering a Physical Book.
Physical Books cannot be returned and are not eligible for a refund unless there is a clear production or delivery defect for which the Seller is responsible (e.g., damage during transport, serious printing errors that were not present in the approved digital proof).
Buyer dissatisfaction do not constitute grounds for return or refund of the Physical Book.
If there is a valid defect, the Buyer must report this to the Seller within 14 days of receipt, accompanied by a clear description and photographic evidence. Upon acknowledgment of the defect by the Seller, the Seller will, at its own discretion, proceed to provide a replacement product free of charge. A refund will only be considered if a new delivery is not reasonably possible.
The Buyer acknowledges that the Products are created using generative AI. Although the Seller strives for the highest possible quality, AI may lead to unexpected or imperfect results in both text and illustrations. Minor deviations, stylistic choices of the AI, or illustrations not exactly matching uploaded photos are not considered a defect. This also applies to minor deviations at the edges of illustrations resulting from the standard trimming process in professional printing (trim margins).
Notwithstanding the specific nature of AI-generated products, applicable consumer warranties apply. This means that the Product must meet what the Buyer may reasonably expect from it. However, a “defect” that stems purely from the nature of AI generation (as described in 7.1) does not detract from statutory conformity.
For physical products (Books, Coloring Books, Canvas Paintings, and Cards), colors on the printed product may differ from the display on a screen. This is inherent to the printing process and is not considered a defect.
The Buyer is solely responsible for the content, images, and textual instructions provided or entered for the creation of the Product. The Buyer warrants that the instructions (prompts) provided to the AI do not infringe on third-party rights, including copyrights (e.g., famous characters), trademark rights, or portrait rights. The Buyer fully indemnifies the Seller against all claims, fines, and costs from third parties resulting from the fact that the Product contains infringing material at the Buyer’s request.
The Buyer is responsible for the content they provide and warrants that it is not unlawful, defamatory, obscene, hateful, or otherwise inappropriate, nor does it infringe on the rights of third parties or applicable laws.
Reviews, photos and videos. If the Buyer submits a photo, video or review, the Seller may use that material on its website, on its own social media pages and in advertisements on those platforms. The Seller may shorten the text and crop the image, but does not alter the content of the image. If a person is recognizable in the material, the Seller uses it only on its own website. With a review, at most the Buyer’s first name is shown. If the Buyer no longer wants the Seller to use the material outside the website, a message to the Seller is enough.
All intellectual property rights regarding the Website, the software, texts, images (excluding materials uploaded by the Buyer) present thereon, and the underlying AI models and algorithms, rest with the Seller or its licensors.
After full payment, the Buyer acquires a non-exclusive, non-transferable license to use the personalized Product (both Digital E-book and Physical Book) for personal, non-commercial purposes. The Buyer is not permitted to reproduce (other than for personal backup of the Digital E-book), publish, sell, or otherwise commercially exploit the Product without the prior written consent of the Seller.
It is expressly forbidden for the Buyer to (a) upload photos or (b) give textual instructions to the AI that: are illegal, threatening, defamatory, or hateful; or infringe on the intellectual property rights of third parties. Specifically, this means that the Buyer may not commission the generation of copyrighted characters or protected brand logos. The Seller reserves the right (but is not obliged) to immediately cancel orders that do not comply with this, block the account, and recover any damages from the Buyer.
The Seller’s liability is limited to direct damage and to a maximum of the purchase price of the Product to which the liability relates. The Seller is never liable for indirect damage, including consequential damage, lost profits, or intangible damage.
The Seller is not liable for (minor) deviations in color, quality, or execution of the Products, nor for dissatisfaction with the artistic interpretation by the AI, provided the Product largely corresponds with the personalization input and choices provided by the Buyer.
These limitations of liability do not apply if the damage is due to intent or gross negligence on the part of the Seller.
The Seller is not liable for temporary unavailability of the audio service of the Audiobook due to technical failures, internet issues, or maintenance. The audio content will remain available for a minimum of 1 year after purchase. After this period, availability cannot be guaranteed.
The Seller processes personal data of the Buyer in accordance with applicable privacy legislation. Please consult our Privacy Policy for detailed information on how we process and protect your data.
The Seller is not obliged to fulfill any obligation towards the Buyer if it is hindered from doing so due to a circumstance that is not due to its fault, and which is not for its account under the law, a legal act, or generally accepted views (force majeure).
The Seller reserves the right to modify these terms and conditions at any time. The most current version of the terms and conditions can be found on the Website. The terms and conditions that were in force at the time the Agreement was concluded remain applicable to current Agreements.
All Agreements and these terms and conditions are exclusively governed by USA law. Consumers can submit their complaints there.
For complaints or questions, you can contact us via:
Email: support@3dofu.com
Phone: +1 (800) 123-4567
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2026 3dofu Privacy Policy Terms of Service
